Cart 0

Refund policy

Refund & Returns Policy

Amazing Ink Shop (Trading Name of PC Base Limited)

At Amazing Ink Shop, we are committed to ensuring that our customers are 100% satisfied with their purchases and the service we provide. As a growing online retail business, our success depends on your satisfaction — and we take that seriously.

However, we understand that occasionally things may not go as expected. If you experience any issues with your order, rest assured that we will work promptly to resolve them to your satisfaction.

(a) Item Not as Described

If the item you receive is not as described, please contact us within 7 working days of receiving your order.

You can find our contact details on the Contact Us page or on the invoice included with your delivery.

  • We will arrange a replacement to be dispatched to you.

  • Delivery times for the replacement item can be found in our Delivery Information section.

  • If a replacement is unavailable, you will be notified and a full refund will be issued once the item is returned.

  • Return postage will be covered by us. We will provide clear instructions on how to return the item without incurring postage costs.

(b) Buyer Change of Mind / Item as Described

If the item was delivered correctly and matches its description but you would still like to return it, you are welcome to do so.

  • Please return the item to the address listed on our Contact Us page.

  • In this case, Amazing Ink Shop will not cover return postage costs, nor will we refund any original postage paid on the order.

  • A refund will be issued once the item is received and inspected.

If you have any questions or need assistance with a return, please don’t hesitate to contact our customer service team. You can find full contact details on our Contact Us page.

Thank you for choosing Amazing Ink Shop.
PC Base Ltd